If your login credentials aren't working, you may be trying to access the clinician website rather than the patient website. Medbridge offers tools for clinicians and providers at www.medbridge.com.
If you are a patient, make sure you are logging in at www.medbridgego.com.
Note that your organization may use a custom URL rather than www.medbridgego.com. If you're unable to login at www.medbridgego.com, contact your provider to verify that you have the correct website.