I’m having trouble logging in! How do I get into the Medbridge GO app?

IMPORTANT: Medbridge is not used to manage appointments, records, or test results. We recommend contacting your clinic directly to find this information.

Are you a Kaiser patient? please click here 

These instructions are for logging into Medbridge GO via the app. If you're using the web-based patient portal from a browser (medbridgego.com), please click here

Step 1: 

To recover your username or reset your password from the Medbridge GO app:

1. On the Sign In screen, select "Already have an account? Sign in"
2. If you have forgotten your username, select "Forgot username?" You'll be prompted to enter your name, birth date, and access code. Select "Verify Identity" and you'll be taken back to the login screen where your username will be populated. If you have forgotten your password, move on to Step 3 below.
3. Select "Forgot password?"
4. You'll be prompted to enter your name, birth date, and access code. Select "Verify Identity."
5. Create a new password and select "set new password."
6. You'll be taken back to the login screen where you can use your new username and password to login.