Getting Started Getting Started With the Patient Portal for HEP Lite Users Note: If you log in to your program with a username and password, your provider does not have HEP Lite, and you have access to additional features. Learn more here. Related articles Getting Started With the Patient Portal How do I access my program for the first time in the Patient Portal? How do I access my program for the first time in MedBridge GO? NEW! Quick Log Activity Without Opening the App How do I contact support?