IMPORTANT: if you are a Kaiser patient, you do not need to verify your identity. Please tap "Back to sign in", then "Login with a new access code" or "Enter a new access code".
If you're trying to log in to Medbridge GO through the app or the web version and are receiving an error stating "One or more of the details provided do not match what your provider has on file”, it means that there's a mismatch - something you're entering doesn't precisely match the way your information is listed in your provider's Medbridge account.
This may be due to a typo or incorrect information entered by the provider, including one or more of the following:
- A nickname instead of a legal name (or vice versa)
- Your first and last name being switched
- A mis-entered date of birth
- An incorrect email address
For privacy and security reasons, our team cannot make changes to your provider's records. Please contact your provider to verify that the information they have in your patient profile within Medbridge is correct, then make sure you are typing in exactly what they have on file to finish creating your account.
If you have already contacted your clinician or provider and they have been unable to help, please contact our Support team so they can investigate.