To make sure that your laptop or desktop computer has a reliable internet connection, you will need to conduct an internet speed test. It is recommended that you have an internet speed of at least 25 megabits per second (Mbps) to conduct a telehealth visit.
To conduct a speed test:
- Navigate to google.com.
- Type in “speed test” and press search.
- An internet speed test will appear at the top of the search results. Click the blue Run Speed Test button to complete the test. A dialogue box will appear on your screen.
- Your download speed should be above 25 Mbps for an optimal telehealth experience.